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In order to facilitate communications, we ask that you appoint a tenant service representative (and an alternate), who is authorized to incur expense for your company. To avoid confusion and multiple calls for the same request, please limit the number of people you delegate for making such calls. Only an “authorized tenant representative” should make requests for repairs or services. All requests for service should be made through our online tenant service system, Workspeed or by calling the Building Office at 415-421-7424. For information on how to use Workspeed please contact the Building Office. Please do not make requests with individual building staff members directly. You will be asked to state your name, company name and suite number. This information will be recorded in Workspeed and a service order will be issued to appropriate maintenance staff. When the job is finished, the service order will be signed off, returned to the Building Office and recorded as complete in Workspeed. If the request is beyond what is included per terms of your lease, issuance of a tenant proposal (an agreement to work and charges involved) may be necessary. Response times will vary according to the number and complexity of service requests received. In the case of a building emergency or special project, which would delay response to your request, we will inform you as soon as possible. Similarly, should we need an outside contractor’s expertise or supplies, we will let you know. Please let us know if you are dissatisfied in any way with the response that you receive. |
